Thornton FM is pleased to announce the launch of its bespoke client portal, giving clients a dedicated online space to manage their facilities management requests and follow the progress of their jobs.
Built around the day-to-day needs of commercial clients, property managers, landlords and block management companies, the portal brings key information together — from an initial quote request through to approval and ongoing work order updates.
A clearer view of your estate
Managing several properties can mean keeping track of multiple requests, sites and contractor updates. The Thornton FM client portal provides a central view of active work orders, outstanding quotes, recent activity and scheduled visits, helping clients keep sight of what is happening across their sites.
Clients can view their site details and open individual work orders to see the current status, scheduled attendance information, assigned engineer or operative where available, and recorded progress updates.
From quote request to approval
Clients can submit a quote request directly through the portal, providing the site, service required, description of the work, priority, preferred attendance date and contact details. Supporting photographs and documents can also be attached to help our team understand the requirement.
Each request receives a unique reference so it can be followed through the review process. Once a quotation is issued, clients can review the details and approve or decline it within the portal, with the decision recorded against the request.
Approved quotations can then be converted by our team into work orders, keeping the request and the resulting job connected.
Work order information in one place
The portal makes it easier to find the information associated with a job without piecing together separate messages. Each work order brings together the site details, scope of work, service category, priority and latest recorded updates.
Search and status filters help clients find the quotes and work orders they need, while the progress history provides a record of updates entered by the Thornton FM team. Attendance dates and assignments appear when they have been arranged and recorded.
Secure, invitation-only access
Access to the Thornton FM client portal is by invitation. Clients sign in to view the information associated with their organisation, keeping their site details, quote requests and work orders separate from those of other clients.
The portal complements our existing service and account management support. Our team remains available by telephone and email when clients need to discuss a requirement or speak to someone about their estate.
Getting started
Existing clients who would like access to the portal can contact the Thornton FM team to arrange an invitation. If you manage commercial premises, residential blocks or a wider property portfolio, we can also discuss how the portal fits alongside your facilities management requirements.
This launch brings quote requests, approvals and work order tracking into one connected experience. We look forward to developing the portal further as we continue to support our clients and their properties.
Thornton FM — Your estate. Your requests. One connected portal.